Ley hill solutions is proud of the commitment and service it delivers to its clients. Our experience in quality management ensures that the service we deliver to our customers is professional and exceptional at all times. All our staff and associates are bound by our 5 principles of conduct when working with our clients, guaranteeing that customer service is forefront of our minds.
The five principles require that ley hill solutions shall
- protect the interests of its clients at all times
- clearly define and agree the terms of engagement
- only accept assignments it is qualified to perform
- disclose to clients or potential clients any relevant information which might influence our engagement or their work
- ensure that the work performed meets the aims and objectives agreed with the client
- that all staff and associates be committed to an active role in the continued improvement of quality
- that client satisfaction is paramount and achieved by providing consistently high levels of service
The company has adopted a quality management system designed to meet the fundamental concepts of the EFQM Excellence Model and also comply with the key requirements of ISO 9001:2015, for which we are working towards externally recognised compliance with a UKAS accredited organisation.
These requirements include a commitment to continually improve the effectiveness of our management system and provide a framework for establishing and reviewing quality objectives via our regular management review meetings.