Leyhill - About Us
News - 2004
British Quality Foundation Registered Consultancy
ley hill solutions is now a registered training and consultancy organisation with the British Quality Foundation (BQF).
This means that we have adopted the BQF’s Code of Conduct for Quality Consultancy and Training Organisations and been approved by the BQF. The Code has five principles designed to ensure that a professional service is provided.
The five principles require that ley hill solutions shall:
- Protect the interests of its clients at all times
- Clearly define and agree the terms of engagement
- Only accept assignments it is qualified to perform
- Disclose to clients or potential clients any relevant information which might influence their engagement or their work
- Ensure that the work performed meets the objectives and requirements agreed with the client
Exhibitions
This year the Chilterns largest Business exhibition will be even bigger & better.
Graham Hull our principal consultant who is also chairman of the Chesham Chamber of Trade and Commerce, which is organising the event, said. "Business 4 Business 2004 will be the place to visit this year if you are in business in the south-east of England".
"The event this year will be preceded by a special comedy drama performance with guest business speakers and will really show what each business can do for others"
Business for Business 2004 will take place at the Elgiva Theatre, Chesham, Buckinghamshire from 12.00 Noon to 6.00pm on 25th May 2004. Entry is free.
If you wish to meet Graham or discuss how ley hill solutions might be able to help your business visit Graham at the Chesham Chamber of Trade and Commerce stand in the Foyer of the Elgiva.
Customers must come first - but who are your customers?
Have you really thought about that statement?
Working with many organisations in various fields ensures that you are always the first to hear the hot issues facing a wide range of organisations.. We specialise in helping organisations to identify their strengths and weaknesses and provide assistance to make improvements last. Often this is through the use of tools such as ISO9001:2000 or the EFQM Excellence model.
Usually, we are asked to help when something goes wrong and this is often when a major customer has had a problem or is dissatisfied with a product or service. Experience has shown us that the root causes often lie in the management systems or the way they are being operated. Making sure you really are clear about your customer requirements and agreeing the final output at the beginning could save an enormous amount of time and effort on everyone’s part.
Undertaking regular reviews and identifying areas for improvement can prove a significant benefit and give the customer confidence that you are trying to make things better.
Evidence from many studies has shown that companies that really care about serving their customers and invest in their people and services find sustainable success.
Quite simply, without customers you have no outlet, without outlets you have no product or service, and with no requirement to produce you need no employees and therefore you have no business to give value to your shareholders.
Think about it again - are you really putting customers first? - Can we help you do that?
Consultancy - helping the economy
According to the Management Consultancies Association, growth in the consulting industry has doubled in the past year. The statistics also reveal that UK consultants generated more than £10bn in annual fee income in 2003, for the first time.
With that wealth of experience perhaps you should consider utilising consultants to help improve the way you work and compete in the world market more effectively.
