Leyhill People
Carol has worked in the quality management, process improvement and major project management areas for the last ten years. Before that, she spent 15 years working in sales, marketing and customer relationship management. During this time she mixed hands-on management experience with strategic / advisory roles.
Carol's long and successful career in the UK Post Office covered roles such as major account management in the aggressively competitive parcels market and the development and implementation of Business Excellence programmes in various parts of the organisation. She played a major part in the review of the size, structure and role of the corporate headquarters and project managed the introduction into the Post Office Counters network of over 15000 outlets a major new service using formal project management techniques.
She now prefers to use her skills to help a range of businesses improve their performance.
Carol has had involvement with both the British Quality Foundation (BQF) and European Foundation for Quality Management (EFQM), including involvement in European wide strategic benchmarking activity.
She has also been a lead assessor for the East of England Quality Awards.
Carol has a particular interest is Marketing as her Chartered Institute of Marketing Diploma shows and uses her skills in this area to bring marketing knowledge and experience to any improvement type project currently underway.
