EFQM Excellence Model

The EFQM Excellence model was introduced as the primary framework for both assessing performance and improving organisations so that they could achieve a sustainable advantage.

A frequently asked question about using the Model is "How do you know it really works?"

A recent piece of extensive research carried out by Dr. Vinod Singal of the Georgia Institute of Technology and Dr. Kevin Hendricks of the University of Western Ontario shows that organisations using Excellence models and the effective use of basic TQM principles has a direct effect on the bottom line.

Download PDF of white paper summary

Organisations using tools such as the EFQM Excellence Model consistently outperform those that do not. The research showed that greater sales, better use of assets, improved operating performance and more motivated employees was the result. Over the longer term greater profits and market share led to an increase in stock prices as well. Customers were delighted with the product or service more often and showed increased loyalty and intention to repurchase.

Download a full list of Winners of the European and UK Excellence awards

The Excellence model itself is based on the fundamental concepts of excellence, these are:

The EFQM itself offers a five-step path to excellence in Europe called Levels of Excellence.

EFQM Levels of Excellence logos EFQM R4EEFQM C2E
  1. EFQM Excellence Award Winner
  2. EFQM Excellence Award Prize Winner
  3. EFQM Excellence Award Finalist
  4. Recognised for Excellence
  5. Committed to Excellence

This same structure is also operated in each member country. For example the British Quality Foundation operates all the levels up to and including the UK Excellence Award.

ley hill solutions operates and provides assistance in all areas and at all levels of usage of the EFQM Excellence model.

We can help your organisation introduce excellence by targeting any specific fundamental concept described above or develop an overall programme for excellence based change across your business.

From introductory training sessions, planning change and implementation of the Excellence model over the longer term or assisted self assessment we can provide experienced people who have actually used these techniques for real and have discovered both the great benefits and some of the pitfalls along the way.

For further information please contact us.

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