Norman worked for over 20 years in the Telecommunications Industry with responsibilities for customer service, network management and latterly business improvement. He has spent over 15 years in business improvement consultancy, working with a wide range of clients on business excellence, self-assessment, process improvement, benchmarking and change management.
Norman has also carried out a number of consultancy assignments with EFQM Award and Prize winning organisations in Europe in preparation for their successful Award applications and has acted as consultant to the Turkish Quality Award process during its development phase.
On behalf of the BQF he has trained Award Assessors for the UK Quality Award for the past 10 years and provided support to the Dubai Quality Award process for the past 5 years.
Areas of specialism
Norman’s specialism is the use and application of the EFQM Excellence Model to drive improvement. He has acted as a senior assessor for the British Quality Foundation (BQF) on five occasions and as an assessor for the EFQM Excellence Award and the EFQM Levels of Excellence scheme. His specialisms include:
- EFQM Excellence Model
- Business Process Re-engineering
- Process Mapping
- Change Management
- Six Sigma
- Lean Enterprise
- Statistical Analysis
Norman has worked in a number of industries and sectors including:
- Energy / Utilities
- Criminal Justice
Qualifications and training
- EFQM licensed advisor
- Senior assessor for the UK Business Excellence Award
- EFQM & BQF Excellence Model Assessor
- European Committed to Excellence Award Validator
- Degree in Physical Sciences – University of Surrey with a First Class Honours
- Diploma in Management Studies
- ISO 9001 Lead Auditor