What We Do
Process & Performance Improvement
Process Performance Improvement covers a range of standards (e.g. ISO 9001) and tools (e.g. Lean) which all share the common purpose of improving efficiency and effectiveness through managing key processes better.
Our experts will provide advice and guidance to help you decide which of the many options will deliver the best solution to suit your needs. This will depend on whether your focus is, for example, on overall quality of product/service, reducing cost, or improving customer satisfaction. We have a range of tools and techniques such as process mapping which we will use with you to get the results you need.
- EFQM – the model for organisational excellence, with customer-focused process management at its centre
- CAF (Common Assessment Framework) – the public sector model for organisational performance
- ISO 9001 – an international standard for quality of service and product
- Lean - a tool which re-engineers processes by concentrating on driving out unnecessary costs and other waste
- Six Sigma – an internationally recognised method of reducing variation in processes
