What We Do
How to use quality management initiatives
Do you need them - are they right for you?
All Businesses have management systems of one kind or another.
They range from small businesses where methods have remained unchanged for many years and very little is written down to larger organisations where the procedures run to several volumes, but gather dust on the shelves.
Quality Management Systems and initiatives sometimes seem to be shrouded in mystery -
- Do you sometimes feel that while your business is growing it is not under control?
- Would you like to be able to explain to your people the way you want to operate?
- Is the information about how your business runs in 1 or 2 people’s heads?
- Would you like to continuously improve the way your business works?
Having no clearly defined management system can carry huge risks for corporate governance and the possibility of things spiralling out of control before you know it.
Third party certification to international standards can provide confidence to customers that the organisation can deliver products and services consistently to requirements. However, Quality Systems are not just about what you do now but improving your business into the future.
The workshop will enable delegates to understand the relevance, benefits and interrelationships between key frameworks for Quality and Excellence.
- An Introduction to Quality Management Systems
- What is in the ISO9001:2000 standard
- Identify how close your current system is to the ISO standard
- The basic concepts of the European Excellence Model
Appreciate how continuous improvement techniques can complement each other.
